At Manju Linen, we respect your privacy and are committed to protecting your personal data. This policy is designed to comply with the Digital Personal Data Protection Act, 2023 (India) and international standards.
1. Order Cancellation
- Orders can be cancelled within 24 hours of purchase if the item has not been processed or shipped.
- Once the order has been processed or dispatched, cancellation requests may not be accepted.
- For cancellation requests, customers must contact our support team with the order details.
2. Returns & Refund Eligibility
- Returns are accepted only for defective, damaged, or incorrect items received by the customer.
- The request for return must be submitted within 7 days of delivery.
- Items must be unused, unwashed, and returned with original packaging and tags.
3. Non-Refundable Items
- Customized, made-to-measure, or altered garments are not eligible for return or refund.
- Items purchased during clearance or special sale events may not qualify for refunds.
- Products damaged due to misuse or improper handling are not eligible for refund.
4. Refund Process
- Once the returned item is received and inspected, the refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Shipping charges, if applicable, are non-refundable unless the return is due to our error.
4. Data Sharing & Disclosure
We do not sell your personal data. We only share your data with trusted logistics partners (DHL), secure payment gateways, and professional advisers to fulfill our commitment to you.
SSL Encrypted Transactions
Restricted Data Access
Grievance Redressal
In accordance with IT Act 2000 and DPDP Act 2023.
Attn: Data Protection Officer
12 Old City Haveli, Lake Pichola, Udaipur,
Rajasthan 313001, India